Privacy Policy prekk8

This Privacy Policy is a written agreement between prekk8 ("Platform", "we", "our") and you ("User", "Member") who register for or use the services on the website prekk8.onl. By using this platform, you agree to the terms set out in this document.

We respect your right to privacy and are committed to managing your personal information in a responsible, transparent, and secure manner. Please read this Privacy Policy carefully before registering an account or using any of the services we offer.

1. Information We Collect

In the process of registering an account and using the prekk8 platform, we collect various types of personal information to ensure the service runs smoothly and securely. This information is divided into several main categories:

1.1 Identity Information

• Full name — as it appears on your identity card (MyKad) or valid travel document.
• Identity card number (MyKad) or passport number for foreign nationals.
• Date of birth — to confirm that you meet the minimum age requirement of 21 years.
• Full and current residential address.
• Mobile phone number that is active in Malaysia.
• Email address that is valid and accessible.

1.2 Financial Information

• E-wallet details such as Touch 'n Go eWallet, Boost, and DuitNow information linked to your account.
• Bank account information for FPX (online banking) transactions.
• Digital wallet addresses for deposits or withdrawals using cryptocurrency (USDT, BTC, ETH).
• Records of deposit history, withdrawals, and transactions within the platform.

1.3 Technical and Usage Information

• IP address, device type, operating system, and web browser type used.
• Login records including the date, time, and location of active sessions.
• Betting activity records, including games played and bets placed.
• Cookie data and similar tracking technologies that allow us to personalise the user experience.

2. Purpose of Data Use

The information we collect is used exclusively for the following purposes. We do not use your data for any other purpose without obtaining your consent first:

• Identity and age verification: To ensure that only eligible users (aged 21 and above) can access our gambling platform.
• Account management: Maintaining member accounts, processing registrations, secure logins, password resets, and profile updates.
• Financial transaction processing: Managing deposits, withdrawals, and bonus payments within the set timeframes.
• Fraud prevention: Detecting and blocking suspicious or unauthorised account activity to protect all our members.
• Legal compliance: Meeting reporting obligations under international licensing conditions and relevant financial oversight requirements.
• Customer support: Providing relevant and accurate assistance when you contact our 24/7 support team via live chat or email.
• Platform improvement: Analysing usage patterns on an aggregate (not individual) basis to improve the quality of our services, interface, and game options offered.
• Service communications: Sending important notifications related to your account, policy changes, or security updates that require your attention.

3. Sharing Information with Third Parties

prekk8 does not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes. However, there are limited situations where data needs to be shared to ensure the platform operates properly:

• Payment service providers: Only the minimum necessary transaction information is shared with payment processors such as e-wallet operators, banks, and cryptocurrency platforms to complete your deposits and withdrawals.
• Game software providers: Technical data required to run games from developers such as PG Soft, Pragmatic Play, JILI, and Spribe. This does not include your personal identification information.
• Regulatory bodies: In certain situations required by law or by the direction of international licensing authorities, we may be required to disclose specific information.
• Legal dispute resolution: When required to comply with court orders, warrants, or valid legal processes.

In all of the above data-sharing cases, we ensure that the receiving parties are bound by confidentiality and data protection obligations equivalent to our own standards.

4. Data Security

Protecting your information is our priority. We implement various technical and procedural measures to ensure your data is protected from unauthorised access, loss, or misuse:

• SSL 256-bit encryption for all communications between your device and our servers.
• Two-factor authentication (2FA) that members can enable for added security during login.
• Continuous account activity monitoring to detect unusual login patterns or transactions.
• Servers protected by multi-layer firewalls and regularly audited by our internal security team.
• Strict internal data access policy — only staff who require access for their job duties are permitted to view user information.

5. Cookies and Tracking Technologies

The prekk8 website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions correctly. Cookies are small data files stored on your device when you browse our website.

Types of Cookies We Use

• Session cookies: Used to maintain your login session while using the platform. These cookies are deleted automatically when you close your web browser.
• Preference cookies: Store settings such as language preference and display theme so you do not need to set them again each time you visit.
• Analytics cookies: Collect aggregated usage statistics to help us understand how users interact with the platform and improve it.
• Security cookies: Help identify suspicious sessions or unauthorised access attempts on your account.

You can control or block cookies through your web browser settings. However, blocking certain cookies may affect the functionality of some parts of our platform.

6. Your Rights as a User

As a prekk8 member, you have certain rights regarding the personal information we hold about you. These rights can be exercised by contacting our customer support team:

• Right to access data: You have the right to request a copy of the personal information we hold about you. This request will be processed within a reasonable timeframe.
• Right to correction: If any information we hold is inaccurate or outdated, you have the right to request that we update it promptly.
• Right to deletion: Under certain circumstances, you may request that we delete your personal data, subject to record-keeping requirements mandated by law and licensing conditions.
• Right to object to processing: You may object to the way we process your data in certain situations, particularly if you feel the processing is detrimental to your interests.
• Right to withdraw consent: For data processing that relies on your consent, you may withdraw that consent at any time without affecting the validity of processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact us via 24/7 live chat or by email at [email protected]. Include your account username and a clear description of your request so we can assist you more quickly and accurately.

7. Data Retention

We retain your personal information for as long as it is needed for the purposes stated in this Privacy Policy, or for as long as required by applicable licensing conditions and legal obligations.

Generally, active account records are kept for the duration of the account's activity. For closed or inactive accounts, data is retained for a specified period after closure to meet audit requirements, resolve any potential disputes, and comply with financial reporting obligations.

Once the retention period ends, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

8. Changes to This Privacy Policy

prekk8 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or international licensing conditions.

Any material changes will be communicated to you via an in-platform notification or through the email registered to your account at least seven days before the changes take effect. The new effective date will be clearly stated at the top of this document.

Continued use of the prekk8 platform after the effective date of any changes is considered your acceptance of the updated Privacy Policy. If you do not agree with any changes, you may close your account and stop using our platform.

9. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how we handle your personal information, the prekk8 support team is available to assist through the following channels:

• 24/7 Live Chat: The fastest way to get an immediate response. Available every day without interruption in Malay and English.
• Email: [email protected] — for more detailed written enquiries or those requiring supporting documentation.

We aim to respond to all privacy-related enquiries thoroughly. Include your relevant account information (username, not password) to help speed up our review process.